Privacy Policy

Last updated 11-04-2021

Houston Gold Exchange wants you to know that your privacy is very important to us. For over forty years we have strived to ensure the best experience for our customers and believe part of that is by protecting the privacy of the personal information that you provide to us.

This information was put together to help inform you of what information we collect, why we collect that information, how we use any information we collect, and the choices we offer, including how you can access and update that provided information.

By sharing your personal information with us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. If you have any questions please contact us at (281) 531-0700.

When a revision is made to this Privacy Policy, we will revise the “last updated” date above. Please check for updates anytime you visit our website for any changes or updates. By using our website, you are giving consent to this Privacy Policy, including any changes or updates. Additional features, functionality, activities, events, or offers may be made available to you subject to different or additional rules that we disclose in connection with those opportunities.

When “personal information” is mentioned in this policy, it means any information relating to an individual who engages with our services or who otherwise becomes a Houston Gold Exchange customer. This includes, but is not limited to, a first and last name, billing, home or another physical address or email address. We may also collect information regarding your purchases, shipping address, billing address, birthday, anniversary, gender, marital status, phone number, contact information, and credit card information. This information you provide to us over time we may combine with information that is publicly available, collected through data collection devices, and information that we receive from affiliates, our partners, or other third parties.

Collection and Use of Information
You may browse our site without revealing any personal information about yourself or telling us who you are. You may decide to provide your personal information, if so, you should know that we receive and may store all personal information through whatever means you provide (our website, over the phone, through email, etc.) regardless of if the information is written or oral.

Using your Personal Information
The Information We Collect About You May Be Used To:

      • Respond to your requests or inquiries
      • Track your order
      • Confirm your order
      • Contact you (by phone, email, or postal mail) regarding services or products that you may be interested in.
      • Detect and prevent fraud and abuse
      • Provide services you request 
      • Facilitate your purchases
      • Identify your service preferences
      • Identify your product preferences 
      • Review and compare personal information for accuracy, omissions, and errors
      • Understand our customer preferences, interests, and demographics.
      • Improve Houston Gold Exchange’s website, marketing  and promotional efforts, our service, and our product offerings. 
      • Improve our overall customer experience

Information That We May Share
Houston Gold Exchange may share your information with trusted partners, including your personal information as follows:

Refer a Friend:
If you refer a friend to the Houston Gold Exchange website we will send your friend an email. Your name, their name and both of your email addresses will be requested to ensure your friend that you have made this request for Houston Gold Exchange to send them an email. This information collected will be used in the ways described in this privacy policy.

Service Providers:
Trusted third- party service providers may be used to perform certain services on behalf of Houston Gold Exchange including: payment processing, billing and collections, fulfillment, assembly, shipping, marketing enhancement, data enhancement/ storage/ management, web hosting, marketing, emailing, web analytics, various customer operational and tech support, etc. These trusted service providers receive personal information only if such information is needed to perform their function(s). These third- party service providers are not authorized to use any personal information for any other purpose(s) other than set forth by Houston Gold Exchange.

Special Events:
Houston Gold Exchange may share your information with organizations participating in the applicable event if you choose to participate. One of our special events may include a contest, promotion, sweepstakes, etc.

Compliance with Law and Fraud Protection:
Houston Gold Exchange may disclose your information, including personal information if

(1) It is deemed necessary to comply with any applicable law, legal process, governmental request, or regulation.

(2) In order to prevent, investigate, or take action in terms of suspected fraud, potential illegal activities, situations that may involve potential threats to the physical safety of any person or a situation involving potential violations of any policies of Houston Gold Exchange.

(3) To other organizations or companies for fraud risk reduction and fraud protection.

(4) To enforce any agreement that Houston Gold Exchange may have with you.

Business Transfer:
In case of any merger, sale of company assets or acquisition, as well as in the event of bankruptcy, insolvency, or receivership your personal information may be disclosed and/or transferred as one of the business assets of the company.

Unspecified Information:
Houston Gold Exchange may, and may authorize third parties to, create anonymous records from personal information that would exclude any information that makes the information identifiable. These records may be used for internal purposes and we reserve the right to disclose, and authorize third parties to use and disclose, any information in such records at our discretion.



Other Uses of Your Information

IP Address
Your IP address is collected by Houston Gold Exchange when you visit our website to help diagnose any problems with our website’s server, track trends and traffic patterns, to gather demographic information for anonymous use, administer and tune the website’s operation, and also track the duration of each session and the date. Along with your personal information, your IP address may be used to prevent abuse or fraud, improve Houston Gold Exchange’s website, customer service, products, help customize your shopping experience, promotional efforts, and help us to understand your interests, patterns, and preferences.

Cookies, Web Beacons, and other Data Collection Devices
Houston Gold Exchange may collect data through web beacons (pixel gifs/ action tags) which are placed within an email or placed on a web page for transferring information, cookies which are  are stored by your browser on your computer’s hard drive and are used to collect information about your activities on our website, web logs, and other monitoring technologies to help enhance your shopping experience and improve browsing on our website. We use these data collection devices to measure and improve the usability of our website, track visits, performance and effectiveness, to improve and track the effectiveness of our marketing programs, learn how our website is being used by customers, customize shopping experiences, and to estimate our audience size. (Unique visitors, time spent, pages viewed, etc.) Houston Gold Exchange may authorize third parties to use these monitoring technologies to compile information about the use of our website and/ or the interaction with the advertisements that appear on our website. You are free to decline cookies if your browser permits. but by declining the use of cookies you may not have access to use certain features on our website.

Children Under 13
Houston Gold Exchange will not knowingly collect personal information from children under the age of 13. We will delete that data from our systems if we learn that we have collected personally identifiable information from a child under the age of 13. For tips on protecting children’s privacy online, please visit the FTC’s website:


Links to other third-party websites which are outside of our control and not covered by this privacy policy may be provided on our website. Reviewing the privacy policies posted on these websites, and all websites, is encouraged.

At Houston Gold Exchange to protect your personal information from unauthorized access or disclosure we utilize a combination of physical and electronic security technologies, organizational measures, and procedures. We cannot guarantee or warrant the security of any information you disclose or transmit to us, yet we strive to safeguard all personal information. Unfortunately no transmission of data over the internet or any other public network can be guaranteed to be 100% secure.

Updating and Accessing Your Information
If the personal information we have gathered from you at Houston Gold Exchange has changed or you would like to correct, have access to, or delete that information, we will provide you access to correct, access, or delete (to the extent allowed by law) the personally identifiable information that we have collected about you. To request access, correction, or deletion of your personal information send an email to or call (281) 531-0700.

Choice to Opt-Out
If you would like to opt out of receiving the email promotions that we send you: You may follow the unsubscribe instructions sent in any of our promotional emails. This will not affect our communication regarding your orders with us or use of your non-personally identifiable information.

Your California Privacy Rights
If you are a resident of California and would like a copy of our notice describing what personal information we share with corporate affiliates or third parties for their direct marketing purposes and the information of those who received your information in the past year, you may submit a request in writing. Please allow up to 30 days for your request to be processed. You may submit one request per year to: Houston Gold Exchange 12513 Westheimer Rd, Houston, TX 77077 ATTN: California Privacy Rights

At Houston Gold Exchange we abide by the Houston Municipal Code Article IV Section 7-88. We are required to document the sale of gold within a Houston database, including obtaining a driver’s license, a thumb print, as well as a picture of the seller.


How To Contact Us
If you wish to register a complaint in relation to this Privacy policy or have any questions in which your personal information is used by us, please contact us by any of the following means:

Phone: (281) 531-0700
Houston Gold Exchange
12513 Westheimer Rd.
Houston, TX 77077