Shipping is only available within the United States. Houston Gold Exchange offers secured shipping through UPS. UPS Next Day or UPS 2nd Day will be utilized on all orders. We do not offer international shipping.
Please contact us at 281.531-0700 if you have special shipping needs.


Return Policy

Houston Gold Exchange offers a 7-day return policy on eligible items in-store and online (7-days begins on the date the item arrives at your destination). Custom Jewelry, Jewelry, or items that have been modified to customer-specific needs, and full eternity rings are not returnable. There are no returns accepted on Rolex watches.

*Should a problem be the result of an error on the part of Houston Gold Exchange, the item will be returnable.

Houston Gold Exchange must be contacted at 281.531-0700 for all returns.
All returned items will be thoroughly inspected under camera. Items must be returned in their original condition together with all related documentation and packaging. Upon verification, your return will be processed and a store credit will be issued for future use.